Refund policy

All refund requests will be carefully reviewed and processed within a period of 7 working days from the date the request is raised. We strive to ensure a smooth and timely refund process for all eligible transactions.

Kuber 11 (hereinafter referred as "Kuber 11" or "We" or "us" or "our") offers online games including and not limited to rummy, fantasy sports, poker and Ludo Remix through the web-portal Kuber 11 / Kuber 11 app, (collectively referred to as the "Portal" or "Platform"). Any person utilizing the Portal or any of its features including participation in the various contests, games ("Game") ("Amusement Facilities") being conducted on the Portal, be referred to as "User" or "you" or "your" and shall be bound by these Terms of Service and our Privacy Policy. The services provided on our Portal are collectively referred to as the "Services".

As per changes made to the Telangana State Gaming Act 1974 and Andhra Pradesh Gaming Act 1974, online games of skill with entry fees for prizes have been restricted in the States of Telangana and Andhra Pradesh. In compliance with these changes, we have made changes to our services and have stopped offering online games for entry fees and prizes in Telangana and Andhra Pradesh.

We also do not offer our services in the states of Assam, Nagaland and Sikkim which together with the States of Andhra Pradesh and Telangana are referred as "Restricted States".

If you access the Service for making deposit(s) /withdrawal(s) from or playing Game(s) from a jurisdiction where Games are not permitted, you shall be entirely liable for any legal or penal consequences, and we shall be entitled to forfeit the balance in your account.